Q&A FAQs

You can stay for more than 2 nights.

We are very sorry, but we do not allow children under the age of 10 to stay and visit for safety reasons.
Since the guest rooms and moving lines in the accommodation are located at high altitudes, it is an agreement that puts everyone's safety first. Thank you very much for your understanding.

Cleaning takes until check-in time, so if you arrive early, you will have to wait on the riverside. Thank you for your understanding.

Visits are not allowed, but those who do body treatment can come without accommodation.
For more details, click here.

The times are as follows:

※At Treeful, check-ins after 7:00 PM will be considered late check-ins, and guests will be required to pay a late check-in fee of ¥3,300.

Late checkout is available for an additional fee of 3,300 yen.

• For accommodation reservations, full payment is required in advance online.
• You can enter your credit card information on the booking site to complete your reservation.
• Charges for dinner and activities, including any additional services, will be paid at check-out.

For accommodation reservations, full payment is required in advance. Please refer to the terms and conditions page for information on refunds and the cancellation policy.

• Please arrive by 19:00, as the forest road becomes dark after sunset, increasing the risk of accidents.
• If you book a fireside dinner, check-in is required by 6 o'clock. If you anticipate arriving later than the estimated check-in time confirmed in your reservation email, please contact us below at he day of your arrival.
  [email protected]
  
• If you do not notify us and fail to check in by 19:00, the hotel facilities may be closed and you will not be allowed to enter.
  In that case, cancellation fees will apply, so please understand.
• If you do not use fireside, late check-in is possible until 8:00 pm

※ Late check-out fee: ¥3,300)

※Check-in after 7pm will be late check-in, and guests will be charged 3,300 yen as late check-in fee.

Cancellation Policy

Cancellation fees are as follows:

Counting of days: The day before your arrival is counted as "1 day before," and the standard time used is Japan Standard Time.

Special Circumstances for Waiving Cancellation Fees

1. If a special warning equivalent to Level 3 or higher is issued by the Japan Meteorological Agency for Nago City on the day of check-in.
2. If the train or airplane planned for use on the day of check-in is exempt from cancellation fees due to natural disasters.
3. If it is physically impossible to reach the hotel due to closure of highways or major national roads on the day of check-in.

Cancellation Policy for Dinner Orders

For cancellations, the following charges will apply based on the total amount of the dinner order:

• If the tree full staff determines that fireside is not possible due to weather such as strong winds and rain, we will provide ingredients and cook indoors.
• Even if fireside is not possible due to the weather, it will not be possible to cancel the fireside dinner on the day.
• The bonfire dinner is limited to the first 3 groups per day, so please order from the Google form listed in the Accommodation reservation confirmation email or contact us at [email protected].

*Pets are strictly prohibited from entering the resort due to damage to equipment, indoor hygiene management, and consideration for other guests staying at the resort. We are very sorry, but in the unlikely event that you bring your pet contrary to the above policy, we will charge you 55,000 yen immediately as a special cleaning fee.
We apologize for any inconvenience this may cause, but we appreciate your understanding and cooperation in order to make you feel comfortable.

Please check the check-in time; otherwise, there are no specific restrictions.

Yes, it is available for free.

Each room has different amenities, so please check the room amenities page.

In order to avoid disposables as part of our sustainability efforts, we provide the following:

Set reservations for tree house and aero house are available for up to 6 people per set, and Bamboo Tree House is available for up to 2 people per set.

Currently, wheelchair access is not available.

You can bring your dinner ingredients and drinks, and eat and drink outside the resort's restaurant, Fireside. The nearest restaurant or convenience store is about a 30-minute drive from the resort. You can use the kitchen inside the Aero House for your meals. If you wish to eat and drink on a fireside, you will need to rent a fireside for 15,000 yen (tax included) including cooking equipment rental.

The bonfire dinner is limited to the first 3 groups per day, so please order from the Google form listed in the Accommodation reservation confirmation email or contact us at [email protected].

About Alcohol

We have a menu of alcohol that can be purchased at a fireside dinner. If you bring your own liquor in the fireside or the guest room at our resort's restaurant, you will be charged as follows.

The bonfire dinner is limited to the first 3 groups per day, so please order from the Google form listed in the Accommodation reservation confirmation email or contact us at [email protected].

※*This applies if you wish to consume your own alcohol inside the Aero House or Treehouse.

Yes, it is available for free.

You may smoke outside the resort premises.

Please contact us below.

[email protected]

The bonfire dinner is limited to the first 3 groups per day, so please order from the Google form listed in the Accommodation reservation confirmation email or contact us at [email protected].

We offer freshly baked bread (with butter and jam), Okinawa fruit, goya and soldama smoothies, Oates milk, milk and coffee on the morning of the day.

Please refer to the following page.

See the Meals page

The bonfire dinner is limited to the first 3 groups per day, so please order from the Google form listed in the Accommodation reservation confirmation email or contact us at [email protected].

[For taxi service from the airport]

Due to the rugged forest roads leading to Treeful Treehouse, we recommend using a local taxi company familiar with the area.

*Treefull and taxi companies are operated separately, so please make your own reservation and check the details. Please refer to the following information and contact each taxi company for the latest information.

 

Example of taxi companies:

*Highers may be more expensive than regular taxis. If you would like a regular taxi from another company, we recommend that you search by the search engine and make a reservation after confirming that the car can run the forest road of Nago Gengawa.

Ryukyu Hire Contact details are as follows

 

Reservation via Email:

https://www.ryukyu-hire.com/contact.php#

※*To select your language, use the Google icon in the top left corner.

 

Estimated Fares

Please note that taxi payments are typically cash-only.

Guests are free to use invitations, online invitations, and treeful photos on wedding albums.
Please feel free to use photos from our official website and social media.
Please contact us from the following when using it for other purposes.

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You are allowed to visit the location for a space rental preview up to a maximum of two times.
We recommend coordinating with your wedding planner or other partners to confirm everything in one visit.

For guests using the space, river trekking is available with a maximum of six participants, including the photography staff, for each session.

You can use the waterfall pot sauna.

 

When the operation starts, please let us know the number of people who can be used at the time of booking and the time, and we will inform you of the free time. [email protected]

Please make your reservation in advance, as it takes about two hours to preheat.
You can use the sauna at the following rates and times:

We do not accept sauna reservations for visitors other than guests.

※Note: A maximum of 6 people can use the sauna at the same time.

Breakfast is included in the accommodation fee. Dinner is charged separately. Please refer to the following.

See the Meals page

In addition to what you bring, please contact the rental company or food catering company directly for arranging the following items required for the event.

• Table
• Chair
• Any additional equipments such as yoga mats
• Food including caterings

Please have the event organizers coordinate directly with the service providers for both the delivery and removal.

In addition, please contact and consult in advance about the time of import and removal and the storage area.

※It is possible to introduce catering and rental companies.

Yes, it can be arranged for groups of up to 18 people.

It is the same as the iitems you should bring when staying at our hotel.

Therefore, we kindly ask you to bring the following:

• Trekking shoes
• Shoes suitable for river trekking *1
• Toothbrush and toothpaste
• Long-sleeve shirts and long pants that can get wet or dirty
• Long socks
• Gloves for handling rocks and grass
• Sunscreen
• Insect repellent and anti-itch cream
• Swimsuit
• Hat
• Credit card *2

**1 Rental options are available.
**2 All payments are cashless. The credit card statement for online accommodation bookings will appear as "SYS."

You can bring your own food and drinks to the Party Deck, our on-site restaurant, but a BYO charge will apply. However, you are free to eat and drink in other areas.

For safety reasons, children under 10 years old are not permitted to use the facilities, even if they are not staying overnight.

It is forbidden to bring your own charcoal fire.

Including street parking around the Treeful facility, we can accommodate up to 60 vehicles.

You can use the waterfall pot sauna.

 

When the operation starts, please let us know the number of people who can be used at the time of booking and the time, and we will inform you of the free time. [email protected]

Please make your reservation in advance, as it takes about two hours to preheat.
You can use the sauna at the following rates and times:

We do not accept sauna reservations for visitors other than guests.

 

Yes, it is available for individual use.

Up to 6 guests may use it at a time.

The latest time slot available is from 9pm to 12am.

Yes, that is allowed.

During a single stay, one group of up to 6 guests can use the facility for the following fees:

Body treatment, Yambaru Unbelievable-View Tour is available without Accommodation reservation. Also, if your friends are staying, you can only participate in fireside dinner even if you do not have a plan to stay.

Please make a reservation from each Activities page or contact us at the following email address.

[email protected]

We recommend bringing the following items:

• Trekking shoes
• Shoes suitable for river trekking that can get wet.(rentals are available)
• Toothbrush and toothpaste
• Long-sleeve shirts and long pants that can get wet or dirty
• Long socks
• Gloves for handling rocks and grass
• Sunscreen
• Insect repellent and anti-itch cream
• Swimsuit
• Hat

We will accommodate cancellations in the following circumstances.

Special Circumstances for Waiving Cancellation Fees

1. If a special warning equivalent to Level 3 or higher is issued by the Japan Meteorological Agency for Nago City on the day of check-in.
2. If the train or airplane planned for use on the day of check-in is exempt from cancellation fees due to natural disasters.
3. If it is physically impossible to reach the hotel due to closure of highways or major national roads on the day of check-in.

Yes, we have both parking and bicycle parking available.

You can come by taxi, hire or rental car.

[For taxi service from the airport]

Due to the rugged forest roads leading to Treeful Treehouse, we recommend using a local taxi company familiar with the area.

【If you take a taxi from northern Okinawa】
 "Marukin Kotsu" is relatively affordable.
TEL: 098-052-5555
English site https://okinawa-tourism.com/course-

 

[In case of using a hire]

Ryukyu Hire

Reservation via Email:

https://www.ryukyu-hire.com/contact.php#

※*To select your language, use the Google icon in the top left corner.

For details, please contact Ryukyu Hire directly.

Estimated Fares

Please note that taxi payments are typically cash-only.

There is a convenience store ATM located about a 30-minute drive away.

There is a Haneji Post Office located about a 30-minute drive away.

There is a pharmacy located in Nago City, approximately a 35-minute drive away.

Guests aged 10 and older can stay or visit.

Children are charged the same rate as adults.

Unfortunately, we are unable to respond to inquiries sent via social media.

Please use the Contact form.

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